FAQs

Here are some Frequently Asked Questions to help you better use the library.

COVID-related

  • Q: Are you still open?
  • A: The building is closed to the public, but is offering contactless pickup of physical library materials in the front lobby during certain hours.
  • Q: How can I return my books and other materials?
  • A: Please return them to the book drop on either side of the entrance doors.
  • Q: Will I be charged overdue fines?
  • A: Fines will resume on June 30.  Fines did not accrue between March 16 and June 30.
  • Q: My library card is set to expire soon. What should I do?
  • A: For library cards that expired on or after March 1, 2020, expiration dates have been automatically extended to September 1.  If you have an expired card, please contact us here and we will extend it a few months.
  • Q: How can I apply for a library card?
  • A: Residents of New Providence may apply for a library card online.

Miscellaneous

  • Q: I'm being asking for my PIN when using digital resources. Do I have one?
  • A: Your PIN is the last 4 digits of your library barcode.  If your PIN does not work, please contact us here. 

Online Resources for ebooks & audiobooks

  • Q: What can I access through Hoopla?
  • A: hoopla is a digital resource for ebooks, audiobooks, movies, TV series, music & comics.
  • Q: What can I access through Libby, by Overdrive?
  • A: Libby, by Overdrive is a digital resource for ebooks and audiobooks.
  • Q: What can I access through Teen Book Cloud?
  • A: Teen Book Cloud with ebooks for kids in grades 7 to 12
  • Q: What can I access through Tumblebooks?
  • A: Tumblebooks has read-along picture books, chapter books, National Geographic videos, non-fiction books & graphic novels for children.

Online Resources for Magazines

  • Q: Can I access magazines through the library?
  • A: Yes, you can browse digital magazines with Flipster. 

Online Resources for Learning

  • Q: What resources do you offer for digital learning?
  • A: You can access both tech courses and language courses:
    • Lynda with more than 3,000 online courses in a wide variety of subjects
    • Rosetta Stone for learning a new language

Online Resources for Video

  • Q: Can I download or stream videos or TV shows?
  • A: Yes, you can get entertainment and instructional videos through a number of library resources:
    • hoopla digital for ebooks, audiobooks, movies, TV series, music & comics
    • kanopy for independent, foreign & classic films and documentaries

Have a Question not answered here

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We have moved into Phase 3..

of our phased Re-open Plan.  On September 28, we welcomed the first patron in for a 45 minute computer appointment.  Social distancing requires us to limit public access to 2 computers and there are new procedures and restrictions.  

In spite of restrictions, allowing patrons back into the building is another step forward.  We anticipate opening up a COVID browsing library by the beginning of November with an open area for patrons of all ages to come in and browse new and selected materials from our larger collection.  Staff will be available to assist with requests and you can continue to place materials on hold for pickup.

We will continue to make foyer pickup available for those who don't want to come into the library.  Materials should still be returned into the exterior drop boxes.  You can check the complete list of instructions for more information.  

Read more ...

377 ELKWOOD AVENUE
NEW PROVIDENCE, NJ 07974
908-665-0311